Atención y gestión de llamadas entrantes en un servicio de teleasistencia

Synopsis of Atención y gestión de llamadas entrantes en un servicio de teleasistencia

This book offers a comprehensive guide on handling and managing incoming calls in a telecare service. It explores the different types of terminals and how to activate the call to the care center, highlighting the importance of a good reception and the application of specific protocols. The manual provides clear and schematic guidelines for monitoring, treatment, and management of the service, facilitating the understanding of the service's operation in relation to user profiles, techniques, and protocols, as well as the mobilization of necessary resources. Ideal for professionals and students in the field of telecare.