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Atención al cliente
4.2
Negocios y EconomíaISBN | 9788436822083
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Product details
Pages: 232 pages
Author: Antonio Blanco Prieto
Publisher: Ediciones Pirámide
ISBN: 9788436822083
Format: tapa blanda
Language: es-ES
Release date: 15/9/2008
ISBN: 9788436822083
Synopsis of Atención al cliente
Este libro explora los fundamentos de la atención al cliente y la psicología del consumidor, analizando los tipos y variables en las relaciones con los clientes. Ofrece pautas para desarrollar habilidades sociales en el manejo de dudas, objeciones, quejas y reclamaciones, adaptándose a la experiencia de empresas y profesionales de la venta y el servicio al cliente. Es una guía práctica para ofrecer un servicio personalizado y superar las expectativas de los usuarios.
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