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Atención al cliente
by Antonio Blanco Prieto · Pirámide · tapa blanda · 168 pages
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Pages: 168 pagesAuthor: Antonio Blanco PrietoPublisher: PirámideFormat: tapa blandaLanguage: es-ESRelease date: 1/12/2001ISBN: ISBN 9788436816075
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Synopsis of Atención al cliente
Este libro, 'Atención al Cliente', de Antonio Blanco Prieto, ofrece una guía para la gestión empresarial centrada en la relación con los clientes. Explora cómo una correcta interacción con los clientes permite a las empresas anticipar sus necesidades y adaptarse a un entorno comercial competitivo. El libro aborda la psicología del cliente, la tipología de clientes y la atención diferencial, así como las habilidades sociales en la prestación de servicios y las fases de la venta.
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