Atención al cliente

Synopsis of Atención al cliente

This book develops the contents of the professional module of Customer Service of the Basic Professional Title in Administrative Services and the Basic Professional Title in Commercial Services. It focuses on the performance of the professional seller, analyzing the different types of clients in order to use the appropriate treatment and courtesy rules, discover tastes and needs and thus achieve their loyalty. It also addresses complaints, claims and suggestions that customers may raise, the protocol to follow, the documentation, and the management tools and software used.