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The Kindness Revolution
3.9
Negocios y EconomíaISBN | 9780814473078
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Product details
Pages: 198 pages
Author: Ed Horrell
Publisher: Amacom Books
ISBN: 9780814473078
Format: tapa dura
Language: en
Release date: 1/8/2006
ISBN: 9780814473078
Synopsis of The Kindness Revolution
Descubre cómo la amabilidad puede transformar la cultura de tu empresa y mejorar el servicio al cliente. Ed Horrell, experto en atención al cliente, te muestra cómo construir relaciones duraderas con tus empleados para que ellos, a su vez, ofrezcan un servicio excepcional y compasivo a tus clientes. A través de ejemplos inspiradores de empresas como L.L.Bean y Nordstrom, este libro te guiará para implementar valores de dignidad, respeto y cortesía en todos los niveles de tu organización, lo que se traducirá en clientes leales y una empresa más próspera.
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