by Alexandre Hermida Mondelo, Inmaculada Iglesias Fernández · Ideaspropias Editorial · tapa blanda · ISBN 9788498395822
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«Técnicas de recepción y comunicación» is the manual by Alexandre Hermida Mondelo and Inmaculada Iglesias Fernández, from Ideaspropias Editorial, in paperback.
Training manual on interpersonal communication in companies and public administrations. In six teaching units it covers oral, written, verbal and non-verbal communication techniques for customer service, as well as the preparation and management of incoming or outgoing documentation and information and the regulations governing its treatment.
First edition of 244 pages published by Ideaspropias Editorial in Vigo in April 2016, in the Administración y gestión collection; text in Spanish.
Aimed at administration professionals and students seeking to improve their communication, customer service and document management skills in public or private organisations.
