by María Jesús Fernández Hernández, Gema Campiña Domínguez · Ediciones Paraninfo, S.A · tapa blanda · ISBN 9788428398848
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«Técnicas de recepción y comunicación» is the training manual by María Jesús Fernández Hernández and Gema Campiña Domínguez, in paperback.
It analyses communication and its management in companies and public administrations: the human communication process, technical means, necessary skills, internal and external communication, and control of commercial and administrative documentation, including legal obligations on personal data.
It is part of the Administración y Gestión collection. It corresponds to MF0975_2 of the professional certificate ADGG0208, Administrative activities in customer relations. Published in 2014.
Designed as study material for the ADGG0208 professional certificate and for administrative customer service tasks.
