by Jordi López Camps, Albert Gadea Carrera · Gestión 2000 · tapa blanda · ISBN 9788480880794
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Hamelyn quality guarantee · checked and verified, or your money back
This book, 'Serving the Citizen: Quality Management in Public Administration', is aimed at managers in Public Administration. It explains the importance of the will and capacity of public personnel to improve the quality of service and administrative management. In addition, it details how public service should be evaluated to ensure efficiency and citizen satisfaction.
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