by L.M. Huete · Ediciones Folio, Barcelona · tapa dura · ISBN 9788441306066
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«Revitalizando los servicios: tres enfoques de gestión que serán comunes en las empresas del siglo XXI» is the management essay by L.M. Huete, in hardback.
The book analyses three management approaches designed to renew company services: strengthening customer loyalty and satisfaction, creating value for them, and improving employee management. These are proposals that, according to the author, could become common practices in 21st-century organisations.
Published by Ediciones Folio in 1997, it is part of the Biblioteca IESE de Gestión de Empresas. It has 123 pages and is written in Spanish.
It is aimed at students and professionals interested in business management and service improvement.
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