by Miguel Chozas, Christine Jullien, Thierry Lefeuvre · Foucher · tapa blanda · ISBN 9782216103768
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«Relation client BTS NRC 1e et 2e années» is the academic textbook by Miguel Chozas, Christine Jullien and Thierry Lefeuvre published by Foucher in paperback.
Commercial training manual that organises customer relations into 22 chapters and six blocks: communication and professional tools, fundamentals of negotiation and sales to individuals, companies and distributors. Includes 100 supervised assignments and a guide for the E4 exam, with its regulations and official documents.
Work in French published on 9 May 2007 within the fouchercommerce.com collection and aimed at both years of the BTS Négociation et Relation Client in France.
For higher vocational students preparing for the BTS NRC who seek applied exercises and guidance for the E4 exam.
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