by Shoji Shiba, Alan Graham, David Walden · ISBN 9781563270321
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A New American TQM: Four Practical Revolutions in Management is a book that explores total quality management (TQM) and presents four practical revolutions in management. Written by Shoji Shiba, Alan Graham, and David Walden, the book includes a foreword by Ray Stata and Thomas H. Lee, and a publisher's message by Norman Bodek. The book includes bibliographical references and an index.
