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ISBN: 9789898045928
Este libro, titulado 'Modelos de Cartas', es una guía práctica para solucionar conflictos cotidianos. Ofrece información sobre los derechos del consumidor, cómo exigir su cumplimiento, a quién reclamar y cómo redactar quejas y reclamaciones de manera efectiva. Con 210 páginas, esta edición en portugués es una herramienta útil para tener siempre a mano.
