by James S. O'Rourke · Pearson Education (US) · tapa dura · ISBN 9780130109965
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«Management Communication: A Case-Analysis Approach» is a hardback manual by James S. O'Rourke on business communication (352 pages, in English).
Work on managerial communication and its role in management. Through case analysis, it covers strategic communication, ethics, oral and written expression, listening, feedback, non-verbal communication, intercultural contexts, conflict management, work meetings, and media relations.
First edition published by Pearson Education (US) in August 2000. ISBN 9780130109965.
Aimed at management students and professionals who want to improve their managerial communication skills.
Tapa dura
