by Kate Cohen-Posey · Wiley · tapa blanda · ISBN 9780470281949
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"Making Hostile Words Harmless" is Kate Cohen-Posey's guide for helping professionals, published by Wiley in paperback and in English.
The author applies aikido principles to conversation: instead of clashing with hostile words, the reader learns to deflect and defuse them. The book offers exercises and prepared responses to curb bullying and difficult exchanges, based on four 'verbal arts': confirm, question, understand, and evoke.
First edition (2008), originally written in English.
Aimed at therapists and other helping professionals, and their clients, who want to neutralize hostile words and manage verbal conflicts.
