by Luis Alvarez · ISBN 9788480362634
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«La Calidad en el Ámbito del Bien de Consumo y los Servicios» is a book by Luis Alvarez about quality management (Arthur Andersen, 140 pages).
The book analyses the concept of quality applied to consumer goods and services: what it means, how it is assessed and how it can be incorporated into the management of an organisation. It reviews criteria and methods for maintaining high standards in different sectors, with a practical focus on continuous improvement.
The publication dates from 1995 and the record classifies the work under the category of Business and Economics.
It is suitable for students and professionals of business administration and management interested in quality management and continuous improvement.
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