by Office of Government Commerce · The Stationery Office · tapa blanda · ISBN 9780113311194
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«Key Element Guide Service Strategy» is the reference guide from the Office of Government Commerce, published by The Stationery Office in paperback, in English.
The guide presents the essential elements, principles and objectives of ITIL Service Strategy and how it runs through the entire Service Lifecycle. It also explains the best practice framework, its link with common practice and regulatory compliance, as well as the evolution of ITIL and the lifecycle approach.
The guide is part of the ITIL Key Element Guide series and was published in association with itSMF International, the international IT service management forum.
This guide is aimed at IT service management professionals seeking a concise reference on ITIL Service Strategy.
