by Office of Government Commerce · TSO · tapa blanda · ISBN 9780113311217
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«Key Element Guide Service Transition» is the ITIL reference guide written by Office of Government Commerce and published by TSO in paperback.
The book explains the evolution of ITIL and the need for the Service Lifecycle approach in IT management. It also defines what a best-practice framework is, how it relates to common practice, and what compliance entails. The aim of this guide is to summarise the fundamentals of Service Transition and its essential elements.
Pocket guide of 62 pages in English, published in 2008 by TSO in association with itSMF International.
For IT service management professionals seeking a quick reference on the fundamentals of ITIL Service Transition.
