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ISO/IEC 20000 An Introduction
3.9
TecnologíaISBN | 9789087530815
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Product details
Pages: 236 pages
Author: Leo van Selm, Jan van Bon
Publisher: Van Haren Publishing
ISBN: 9789087530815
Format: tapa blanda
Language: en
Release date: 3/3/2008
ISBN: 9789087530815
Synopsis of ISO/IEC 20000 An Introduction
Este libro es una introducción a la norma ISO/IEC 20000, un estándar internacional para la gestión de servicios de tecnologías de la información (ITSM). Explica la naturaleza, el contenido y el objetivo de la norma ISO 20000, haciéndola accesible a profesionales, formadores y estudiantes en el ámbito de las TI y otros entornos. Cubre los procesos y funciones básicos dentro de la gestión de servicios de TI, proporcionando una comprensión de los conceptos y definiciones comunes a nivel global. Además, describe los componentes básicos del estándar que pueden aplicarse a cualquier marco de gestión de servicios, ya sea ITIL u otro.
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About the author
Jan Boudolf
Jean Bondol, also known as Jean de Bruges, Jean Boudolf, or Jan Baudolf, was a Flemish artist who became a court artist of Charles V of France in 1368. He is documented as active between 1368 and 1381.
1340–1400Since 136812 titles published13 writing
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