by Pilar Gonzalez Molina · Tutor Formacion · libro de bolsillo · ISBN 9788416482115
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«Información y atención al visitante. UF0082» is the tourism training manual by Pilar González Molina, published by Tutor Formación in paperback.
Training manual for unit UF0082 for Professional Certificates. Explains how to handle tourism information requests, manage complaints and claims, and apply communication, courtesy, and regulations. Includes practical cases on response channels and quality visitor service.
The manual consists of 110 pages in Spanish and was published by Tutor Formación in November 2015.
Aimed at tourism students and professionals preparing for professional certificates or wanting to strengthen visitor service.
