by Geary A. Rummler, Alan P. Brache · Jossey-Bass Inc Pub · tapa dura · ISBN 9780787900908
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«Improving Performance» is the management manual by Geary A. Rummler and Alan P. Brache, published by Jossey-Bass in hardback (256 pages, in English).
It treats the organization as a system and analyzes performance at three levels: organization, process, and job. Its goal is to align strategy with each job's contribution by addressing the 'white space' in the organizational chart, with tools, checklists, and case studies of companies such as Hewlett-Packard, Shell Oil, and Citibank.
Second revised and expanded edition, published in 1995; includes bibliographic references and an index.
Aimed at managers, consultants, and HR professionals seeking to improve processes and organizational results.
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