by John Marsh · AENOR · tapa blanda · ISBN 9788481431735
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«Herramientas para la mejora continua» is John Marsh's business management guide, published by AENOR in paperback (224 pages, in Spanish).
Guide for organisations wanting to improve performance or halt a decline in results. It sets out the improvement cycle (define, analyse, improve), teams and a matrix of tools such as brainstorming, flow diagrams, statistical process control and force field analysis, with usage criteria and difficulties.
First edition published in 2000. Work originally written in English and translated into Spanish. Category: Business and Economics.
For managers, improvement teams and professionals in public or private organisations who want to optimise results.
