Gestión de quejas y reclamaciones en materia de consumo

Synopsis of Gestión de quejas y reclamaciones en materia de consumo

«Gestión de quejas y reclamaciones en materia de consumo» is the manual by Carmen Arenal Laza, published by Tutor Formación in paperback (224 pages).

Manual for training module MF0245, part of the Professional Certificates, for managing consumer complaints and claims. It explains mediation and arbitration mechanisms, communication and negotiation techniques, and improving customer service with quality control and optimization of time and costs in incidents.

Text in Spanish published on 21 November 2019, within the Textbooks category.

Aimed at students and customer service professionals who want to specialize in complaint management and consumer regulations.