by Performance Research Associates · Amacom Books · tapa blanda · ISBN 9780814473658
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
«Delivering Knock Your Socks Off Service» is the customer service guide by Performance Research Associates, published by Amacom Books in paperback.
Practical guide to customer service showing how to exceed consumer expectations, resolve complaints, and deal with the most difficult customers. The fourth edition adds chapters on cultural and generational differences, and includes anecdotes and illustrations to build a lasting service advantage.
Published in 2006 within the Knock Your Socks Off series; 199 pages and illustrations by cartoonist John Bush.
Aimed at customer service professionals, sales teams, and business managers seeking to improve their relationship with consumers.
Tapa dura
