by David Hoyle, John Thompson · Asociación Española de Normalización y Certificación · tapa blanda · ISBN 9788481432404
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«Del aseguramiento a la gestión de la calidad» is the management manual by David Hoyle and John Thompson, from AENOR in paperback (181 pages, in Spanish).
It analyses the shift from traditional assurance to process-based quality management, with the ISO 9000:2000 standard as a framework. It distinguishes processes and procedures, reviews management principles and offers techniques for auditors and managers to check whether an organisation runs its processes efficiently, aimed at continuous improvement.
Published in 2002 by the Spanish Association for Standardisation and Certification (AENOR), in Spanish, paperback, 181 pages.
Aimed at auditors, quality managers and managers preparing for adaptation to ISO 9000:2000 or working on continuous improvement.
John Robert Thompson Jr. was an American professional basketball player and college basketball coach for the Georgetown Hoyas men's team. He became the first African-American head coach to win a major collegiate championship in basketball when he led the Hoyas to the NCAA Division I national championship in 1984. Thompson was inducted into the Naismith Memorial Basketball Hall of Fame and National Collegiate Basketball Hall of Fame.
