by Anna Sam · tapa blanda · ISBN 9782298030426
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«Conseils d'amie à la clientèle» is a non-fiction book by Anna Sam, published by L'Harmattan in paperback, in French.
The title, translatable as «Advice from a friend to customers», anticipates a friendly tone. The work brings together recommendations for shoppers on how to interact in retail; the cover illustration, with cartoonish eggs, suggests a light-hearted approach.
The work originally appeared in 2009; this edition is from 2010. The catalogue entry classifies it under Business and Economics.
May be of interest to retail professionals and to readers who want to improve their customer service skills.
