by Harvard Business Review · Reverté Management International · tapa blanda · ISBN 9788494949326
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This book, part of the HBR Emotional Intelligence Series, offers strategies for handling difficult situations and people. It explores how to stay calm in tense conversations, how to remain firm in the face of challenging comments, and how to recognize if you yourself are difficult to deal with. With research from Harvard Business Review specialists, the book teaches how to develop the empathy and resilience needed to build more positive and productive relationships in personal and professional settings.
