Atención al cliente y tramitación de consultas de servicios financieros

Synopsis of Atención al cliente y tramitación de consultas de servicios financieros

«Atención al cliente y tramitación de consultas de servicios financieros» is the training manual by Enrique García Prado (Paraninfo, paperback, 174 pp.).

The work focuses on customer service in financial institutions: consumer and user protection, functions of the customer service department, and communication and treatment guidelines. It includes activities and questions to assimilate the concepts and apply them to queries, suggestions, complaints and claims.

First edition (2014) of the Transversal collection from Paraninfo; UF0529 is common to training module 0991_3 of the professional certificates regulated by RD 645/2011 and 610/2013.

For professionals in financial institutions and students preparing for professional certificates in the sector.