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25 Management Lessons From the Customer's Side of the Counter
by James H. Donnell · McGraw-Hill · tapa blanda · 214 pages
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Pages: 214 pagesAuthor: James H. DonnellPublisher: McGraw-HillFormat: tapa blandaLanguage: enRelease date: 1/6/1996ISBN: ISBN 9780786310043
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Synopsis of 25 Management Lessons From the Customer's Side of the Counter
Este libro ofrece 25 lecciones de gestión desde la perspectiva del cliente, proporcionando ideas para mantener a los clientes satisfechos y mejorar el rendimiento empresarial. James H. Donnell, Jr. presenta directrices probadas que la gerencia debe implementar para asegurar la satisfacción del cliente, abordando áreas clave donde las empresas deben mejorar su desempeño. El autor comparte experiencias reales y ofrece valiosas lecciones sobre cómo satisfacer a los clientes y gestionar al personal de manera efectiva.
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