Calidad total en la gestión de servicios4.1Author: Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry£17.26£22.99Add to cart1 available offer
Marketing de Servicios. La calidad como meta3.8Author: Leonard L. Berry, A. Parasuraman£10.13£69.00Add to cart2 available offers
Calidad de Servicio4.2Author: Leonard L. Berry, David R. Bennett, Carter W. Brown£10.13Add to cart1 available offer
Delivering Quality Service4.5Author: Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry£12.64£27.74Add to cart1 available offer
Marketing Services: Competing Through Quality4.3Author: Leonard L. Berry, A. Parasuraman£10.13£48.71Add to cart1 available offer
