Teleasistencia

Synopsis of Teleasistencia

This book develops the contents of the professional module of Teleassistance, belonging to the Training Cycle of intermediate degree of Attention to People in Situation of Dependence. It explains what a teleassistance service is, the needs it covers, how it works, notions of ergonomics and prevention of occupational hazards, the technologies and devices required, and the rights of the user. It presents the different factors and processes concerning outgoing and incoming calls, call management, case tracking and information recording.