by Karl Albrecht · Ediciones Paidós · tapa blanda · ISBN 9788475097497
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«Servicio al cliente interno» is the business management essay by Karl Albrecht, published by Ediciones Paidós in paperback (288 pages, in Spanish).
It criticizes middle management for becoming bureaucratic and putting rules and procedures before results. It proposes internal service: areas should cooperate, treat each other as customers, and stop competing. It includes methods to measure service level and a step-by-step plan to apply it.
It belongs to the Paidós Empresa collection. Published on February 14, 1992. ISBN: 84-7509-749-9.
For executives, middle managers, and customer service professionals who want to apply service-oriented management.
Discover second-hand books by Albrecht Karl von Baden.
