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Servicio al cliente interno
4.4
Negocios y EconomíaISBN | 9788475097497
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Product details
Pages: 288 pages
Author: Karl Albrecht
Publisher: Ediciones Paidós
ISBN: 9788475097497
Format: tapa blanda
Language: es-ES
Release date: 14/2/1992
ISBN: 9788475097497
Synopsis of Servicio al cliente interno
Este libro de Karl Albrecht aborda la problemática de la gerencia intermedia, que a menudo se enfoca más en reglas y procedimientos que en resultados. El autor propone un enfoque innovador para movilizar a este sector clave de la empresa, impulsando la cooperación y la productividad entre departamentos. A través del concepto de servicio interno, se busca mejorar la eficiencia y la calidad del servicio al cliente final, ofreciendo métodos prácticos para superar la inercia y fomentar un trabajo en equipo efectivo.
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