by José Antonio Dorado Juárez, Javier Cerra · Sintesis · tapa blanda · ISBN 9788477382324
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«Manual de recepción y atención al cliente» is the vocational training manual for hospitality by José Antonio Dorado and Javier Cerra, from Síntesis, in paperback (320 pages).
The work approaches reception management in accommodation as a whole, with its five areas: reservations, front desk, running account, cashier, and customer service. It brings together varied approaches, examples, practical cases, and summaries with final questions, as well as new technologies applied to the profession.
It belongs to the «Hostelería y turismo» collection from Síntesis and is part of higher-level vocational training.
Aimed at students of higher-level vocational training in hospitality and tourism and at accommodation reception professionals who want to update their skills.
