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Les employés d'abord, les clients ensuite
by Vineet Nayar · Diateino · tapa blanda · 244 pages
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Pages: 244 pagesAuthor: Vineet NayarPublisher: DiateinoFormat: tapa blandaLanguage: frRelease date: 13/5/2011ISBN: ISBN 9782354560317
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Synopsis of Les employés d'abord, les clients ensuite
Este libro propone una transformación radical en las reglas convencionales del management. Vineet Nayar, ex CEO de HCL Technologies, explica cómo situar a los empleados en el centro de la estrategia empresarial para generar un valor real y sostenible para los clientes. A través de un proceso de cambio basado en la confianza, la transparencia y la responsabilidad, el autor demuestra que al empoderar a quienes están en la primera línea de contacto con el cliente, se logra una mayor motivación y éxito organizacional. Es una guía esencial para líderes que buscan innovar en la gestión de equipos y la cultura corporativa.
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