by Vineet Nayar · Diateino · tapa blanda · ISBN 9782354560317
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«Les employés d'abord, les clients ensuite» is the business management essay by Vineet Nayar, published by Diateino in paperback (244 pages, in French).
Nayar proposes inverting conventional business management: management serves the employees closest to the customer. The transformation relies on programmes that build trust, motivation and responsibility, empowering those who create the most value and achieving committed teams and satisfied customers.
Original title: 'Employees First, Customers Second: Turning Conventional Management Upside Down'. The edition includes a foreword by Bertrand Collomb and received the Prix Olivier Lecerf 2012.
Aimed at executives, business leaders and professionals interested in team management and corporate culture.
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