by Teresa de la Cruz Zurita Báez · IC Editorial · tapa blanda · ISBN 9788483646984
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«Lengua extranjera profesional para la gestión administrativa en la relación con el cliente» is an English manual by Teresa de la Cruz Zurita Báez, paperback.
Training manual focused on using English in offices and reception: reading common professional documents, conversing with clients politely, drafting administrative and commercial correspondence, and handling complaints.
Corresponds to professional certificate ADGG0208, module MF0977_2. Published by IC Editorial in 2012; 494 pages.
Aimed at administration and customer service students who need English as a professional tool.
