by Yvon Mougin · Association française de normalisation · tapa blanda · ISBN 9782124652945
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«La qualité, c'est facile : j'en fais tous les jours !» is the quality management manual by Yvon Mougin, published by Afnor in paperback (265 pages).
A popularising manual on quality management and the ISO 9001 standard: it argues that they can be understood with common sense and humour. It uses a quality superhero, real examples and simple explanations of each requirement of the standard, and shows that implementing quality processes benefits customers, management and staff.
Work in French published on 31 March 2011. The edition includes a foreword by Olivier Peyrat.
For managers, technicians and company teams who want to train in quality management or apply the ISO 9001 standard practically.
