IT-Servicemanagement (in OWL): Umfrage und aktuelle Trends

Synopsis of IT-Servicemanagement (in OWL): Umfrage und aktuelle Trends

«IT-Servicemanagement (in OWL): Umfrage und aktuelle Trends» is the technical study by Achim Schmidtmann, published by Books On Demand in paperback (200 pp.).

Study on IT service management (ITSM) in the German region of Ostwestfalen-Lippe, based on a survey of companies and public administrations. It examines trends such as DevOps, Agile and Lean and their incorporation into ITIL 4, as well as the Enterprise Service Management (ESM) approach, which extends ITSM to other areas of the organization.

Achim Schmidtmann is a professor of Wirtschaftsinformatik at FH Bielefeld; the book was published on 26 March 2019 and includes the survey and six contributions on current trends.

For IT professionals, technology service managers and computer science students interested in ITSM, ITIL and agile methodologies.