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IT Service Management
by Ivor Macfarlane, Colin Rudd · Stationery Office Books · tapa blanda · 70 pages
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Pages: 70 pagesAuthor: Ivor Macfarlane, Colin RuddPublisher: Stationery Office BooksFormat: tapa blandaLanguage: enRelease date: 13/8/2002ISBN: ISBN 9780952470618
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Synopsis of IT Service Management
Esta guía de bolsillo ofrece una visión general de las mejores prácticas en la gestión de servicios de TI, explicando los procesos clave en las áreas de soporte y entrega de servicios. Es aplicable a cualquier organización de TI, independientemente de su tamaño o tecnología. Esta edición es una guía complementaria a la Biblioteca de Infraestructura de TI (ITIL) y enfatiza que los servicios de TI existen para apoyar el negocio y su operación eficiente y efectiva.
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