by Ivor Macfarlane, Colin Rudd · Stationery Office Books · tapa blanda · ISBN 9780952470618
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«IT Service Management» is the pocket guide by Ivor Macfarlane and Colin Rudd on IT service management, in paperback (70 pages, English).
Best-practice guide to IT service management: explains the essential service support and delivery processes, with guidelines for organisations of any size or technology. Complements the IT Infrastructure Library (ITIL) and argues that IT services exist to support the business and its efficient operation.
The full title is "IT Service Management: A Companion to the IT Infrastructure Library: Version 2"; English edition of 2002 by Stationery Office Books.
Aimed at IT professionals working in service management and those preparing for ITIL certifications.
Tapa blanda
Tapa blanda
