by Elisa González Lara, Sara Belén López Aranda · IC Editorial · tapa blanda · ISBN 9788411848312
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This training manual, titled 'Professional English for Commercial Activities', is designed for the COMT0110 module on Customer, Consumer, or User Service. The work provides a comprehensive guide to developing communication skills in English applied to the commercial sector, including customer service, sales techniques, and the management of written commercial documentation. The content is structured to facilitate the learning of specific terminology, handling complaint situations, drafting professional correspondence, and using digital tools. It includes complementary resources such as audio accessible via QR codes, making it an essential tool for students and professionals looking to improve their fluency and effectiveness in interpersonal and commercial communication environments.
