by David Osborne, Peter Plastrik · Ediciones Paidós · tapa blanda · ISBN 9788449314803
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
This book by David Osborne and Peter Plastrik offers practical guidelines, lessons, and resources to revitalize schools, public services, and government agencies at all levels. Based on case studies from five countries, it covers the landscape of high-performance public organizations, including customer service, performance control, management, budgets, training, partnerships between management and workers, managed competition, asset privatization, partnerships with local communities, cultural change strategies, and administrative system reform.
Robert Silverberg is a prolific American science fiction author and editor. He is a multiple winner of both Hugo and Nebula Awards, a member of the Science Fiction and Fantasy Hall of Fame, and a Grand Master of SF since 2004.
