
by Raquel Davó Añón, Miguel Ángel Díaz Escoto · Kolima · tapa blanda · ISBN 9788494235870

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This book explores the application of emotional intelligence in the field of sales. The authors, Raquel Davó Añón and Miguel Ángel Díaz Escoto, present a complementary model to traditional sales techniques, inviting salespeople to observe and analyze the process from a different perspective. It focuses on how sensations influence customers' purchasing decisions, offering new possibilities and opportunities to improve commercial performance.
