by Hugh Beyer, Karen Holtzblatt · Morgan Kaufmann Publishers Inc. · tapa blanda · ISBN 9781558604117
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«Contextual Design» is the system design manual by Hugh Beyer and Karen Holtzblatt, published by Morgan Kaufmann in paperback (496 pages, in English).
Reference work on contextual design: it explains how to capture and analyze data from users' real work to guide the definition of products and processes. It describes the development of work models, building a coherent picture of the customer population, and generating system designs, as well as applying the method to different problems, constraints, and organizational situations.
The first edition, published in 1997, belongs to the Interactive Technologies series and carries the subtitle Defining Customer-Centered Systems.
Aimed at interaction designers, software developers, and product teams who want to base their decisions on real user data.
