by Richard E. Walton · Addison-Wesley Iberoamericana · tapa blanda · ISBN 9780201644180
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«Conciliación de conflictos» is the manual by Richard E. Walton, published by Addison-Wesley Iberoamericana in paperback (173 pages, in Spanish).
The book analyzes how to address conflicts through interpersonal dialogue and mediator consulting. It reviews the dynamics that arise in disputes and offers guidelines for applying conciliation techniques, both in the organizational sphere and in personal relationships, in order to improve communication and resolve disagreements.
Second edition, published in 1988, within the Organizational Development Series.
For mediators, consultants, and business professionals seeking dialogue and conciliation tools.
