Atención y gestión de llamadas entrantes en un servicio de teleasistencia

Synopsis of Atención y gestión de llamadas entrantes en un servicio de teleasistencia

This book develops the contents of Training Module MF1423_2: Attention and management of incoming calls in a telecare service, associated with the Competence Unit UC1423_2 Attend and manage incoming calls from the telecare service. It is included in the Certificate of Professionalism SSCG0111 Management of telecare calls, from the professional family Sociocultural and community services. It is a manual to understand telecare in the 21st century, with a holistic perspective and an updated review of the subject. It highlights the large number of dialogues that the book incorporates as an example, related to the exercise of this profession.