Atención al cliente en el proceso comercial

Synopsis of Atención al cliente en el proceso comercial

«Atención al cliente en el proceso comercial» is the training manual by Cristina de Alba Galván for UF0349, published by Editorial CEP in paperback (108 pages, in Spanish).

Manual that develops the training unit UF0349, integrated into the Professional Certificates of the Administration and management family. It covers the commercial department, communication with the customer, the psychological profile of the buyer, telephone sales, telemarketing and the processing of complaints and claims in after-sales, with activities and solutions.

First edition, published on 27 August 2021. 108-page manual in Spanish from the training line for Professional Certificates.

Aimed at exam candidates and workers who need to accredit professional competence in customer service within the Professional Certificates.