by Ralph G. Lewis, Douglas H. Smith · CRC Press · tapa dura · ISBN 9780963403070
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«Total Quality in Higher Education» is the quality management essay by Ralph G. Lewis and Douglas H. Smith, from CRC Press, in hardback (330 pages, in English).
The work proposes a framework for applying total quality management principles in the university setting. It reviews the history and foundations of quality management and analyses the factors in the academic environment that call into question the effectiveness and efficiency of higher education. It includes a chapter dedicated to the ISO 9000 standard applied to training and education.
First edition in the Total Quality series, with Frank Voehl as series editor.
Aimed at university administrators, faculty, and educational administration professionals interested in improving quality management.
