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Service Management

Negocios y EconomíaISBN | 9780071263467
Service Management
Service Management
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Product details

Pages: 537 pages
Author: James A. Fitzsimmons, Mona J. Fitzsimmons
Publisher: McGraw-Hill Higher Education
ISBN: 9780071263467
Format: tapa blanda
Language: en
Release date: 1/12/2007

ISBN: 9780071263467

Synopsis of Service Management

Este libro, titulado 'Service Management: Operations, Strategy, Information Technology', es una guía completa sobre la gestión y operación de servicios. Escrito por James A. Fitzsimmons y Mona J. Fitzsimmons, está diseñado para desarrollar habilidades en temas estratégicos y operativos relacionados con los servicios. La sexta edición incluye información actualizada sobre Six-Sigma y RFID, así como los últimos avances en otros temas importantes de la industria. El libro cubre aspectos tanto cualitativos como cuantitativos de la gestión de servicios y ofrece flexibilidad en los cursos, ofreciendo diferentes enfoques para el estudio de las operaciones de servicio.

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About the author

James Fitzsimmons

James Fitzsimmons

American photographer and painter

1919–198510 titles published
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