Reimagining Customer Service in Healthcare

Synopsis of Reimagining Customer Service in Healthcare

«Reimagining Customer Service in Healthcare» is Jennifer L. FitzPatrick's guide to customer service in healthcare, in paperback (224 pages, in English).

It examines the rise in fear and distrust of the healthcare system after the pandemic, which leads many patients and family caregivers to avoid medical care. It proposes simple, creative strategies for leaders and clinicians to transform their organizations, improve patient loyalty, and regain their trust.

Published by Post Hill Press on February 28, 2023. ISBN 9781637586822.

Intended for leaders, clinicians, and managers of healthcare organizations seeking to improve the experience of patients, clients, and family caregivers.