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9780006530695
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Book detailsTapa blanda
Publisher
Harper
Pages
160
Language
en
Author
Kenneth H. Blanchard, Sheldon M. Bowles
Description
Descubre cómo transformar a tus clientes en verdaderos fanáticos con 'Raving Fans' de Ken Blanchard y Sheldon Bowles. Este libro, escrito en forma de parábola, te guiará para definir una visión clara, entender las necesidades reales de tus clientes e implementar sistemas efectivos para ofrecer un servicio excepcional. Aprende a crear una revolución en tu lugar de trabajo y a convertir a tus clientes en defensores leales de tu marca, logrando resultados sorprendentes.
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