by José Francisco del Pozo Aguilar · IC Editorial · tapa blanda · ISBN 9788491985754
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«Procesos de gestión de calidad en hostelería y turismo» is the training manual by José Francisco del Pozo Aguilar (IC Editorial, paperback).
It develops the culture of quality and excellence in hospitality and tourism service, quality systems, regulations, and the Spanish tourism plan Horizonte 2020. It covers quality organization, process management, and control of products and services: measurement, data management, results evaluation, and continuous improvement.
Second edition; 174 pages. Corresponds to training unit UF0049 of the professional certificate HOTG0108 «Creación y gestión de viajes combinados y eventos». Text in Spanish.
Designed for adult education and for hospitality and tourism professionals and students who want to implement quality systems.
