OCU · tapa blanda · ISBN 9788415114413
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«Defienda sus derechos Volumen I» is the practical guide to consumer rights published by OCU in paperback (151 pages, in Spanish).
The book covers three key areas for consumers in Spain: commercial practices, guarantees and advertising. It explains in a practical way what legal guarantees cover, how to deal with misleading advertising or bad business practices, and what steps to take to claim and defend one's rights as a consumer.
The work is Volume I of the «Guías Prácticas» collection by OCU and was published in 2016 in Spain.
Aimed at consumers in Spain who want to resolve doubts about purchases, guarantees and claims.
